Location: Asaba, Delta State
Employment Type: Full-time
Company: Bold & Timeless (BT)
About Us:
Bold & Timeless (BT) is a premium Nigerian fashion house built on the values of strength, elegance, and originality. Based in Asaba, we create timeless fashion pieces that blend bold statements with luxury craftsmanship. From exclusive ready-to-wear lines to custom statement pieces, BT is redefining what it means to wear confidence and live boldly.
Job Summary:
As the Showroom Manager, you will be the first face of BT, responsible for delivering top-tier client experiences, driving in-store sales, and ensuring seamless order processing. This is a dynamic role suited to a proactive, stylish, and highly organized professional with a passion for luxury fashion and customer satisfaction.
Key Responsibilities:
Showroom Operations:
- Greet clients with professionalism and offer styling guidance
- Provide expert knowledge on products and made-to-order processes
- Maintain high showroom standards, including displays and sample presentation
- Monitor foot traffic, daily sales, and customer interests
Customer Service & Sales:
- Handle in-store, phone, and online inquiries professionally
- Resolve customer concerns promptly using the BT brand voice
- Upsell accessories and relevant upgrades where applicable
- Collect feedback to enhance customer experience strategies
Order Management & Coordination:
- Accurately log and track orders using internal WIP tracker
- Liaise with production for timelines, updates, and dispatch coordination
- Keep clients informed about production progress and pickup/delivery dates
Inventory & Records:
- Monitor inventory of samples, fabric swatches, and packaging materials
- Maintain logs for sales, pending orders, and customer preferences
- Notify management when stock levels are low
Performance Metrics (KPIs):
- Client Satisfaction Rate: ≥ 90%
- Order Accuracy & Timeliness: ≥ 95% on-time delivery
- Monthly In-Store Sales: ₦2M – ₦5M
- Inventory Loss: 0% shrinkage
Requirements:
- Minimum HND with at least 3 years of experience in retail, hospitality, or luxury fashion
- Strong communication, emotional intelligence, and problem-solving skills
- Proficiency with POS or inventory systems (e.g., Loyverse, Vend, etc.)
- Organized, confident, and aligned with BT’s bold brand identity
- Ability to multitask and handle both customer-facing and backend duties
Added Advantage:
- Personal passion for fashion and styling
- Experience with made-to-order or custom clothing systems
- Previous leadership experience or sales team management
What You’ll Get:
- Salary: ₦150,000 – ₦400,000 per month
- Commission bonuses & staff wardrobe discounts
- Career growth to Showroom Cluster Lead as the brand expands
- Access to training and creative exposure in a fast-paced startup environment
Application Deadline: 30th June, 2025
How to Apply:
Interested candidates should send their CV + a 60-Day Sales Plan to careers@boldandtimeless.com using “Showroom Manager” as the subject of the email.